There can be several reasons a print job is not completed. These statuses can be used to narrow down the problem. You can see them in the admin panel under Print jobs:
The print job is received by Princh’s system, but it is not received in the library. This is often caused by print jobs waiting in line to be sent to the printer. If it lasts more than 5 min its likely an error on the library’s network, hardware or installation of Princh Backend. Try to restart the Princh backend to resolve the problem.
The Print job is in Progress. This can be caused by other print jobs being printed or a printer warming up. If this status lasts more than 5 minutes, it is a sign of error. Check that the printer is switched on and connected to the network, try to restart the printer.
The print job is completed without error.
The print job is in error. This can be caused by printer errors like paper jam, out of toner, out of paper or that it is switched off. Check for paper jam, that is has more toner, and that it has paper. Then restart the printer. Resend the print job from their admin panel under Print jobs.
If the payment of a print job is canceled, or the print job is canceled, it will get this status. This action is made by the staff in the library. When a print job is canceled there will not be drawn any money from the costumer. No futher action is needed.