FAQ

Frequently asked questions about Princh

How does the “Release print” function work?
If a user chooses this option as payment, a window will appear asking for a name and instructing them to go to the reception. When the user has typed in...
Thu, 30 Jun, 2016 at 3:37 PM
How does “Print with code” work?
“Print with code” is the staff’s way to print. They have a code they can use to print without paying for the print job. ...
Tue, 26 Jul, 2016 at 1:59 PM
For how long can you resend a print job?
You can resend a print job 1 hours after it is received by the system. After this the file cannot be resent. If a user need it printed, they must p...
Tue, 26 Jul, 2016 at 2:00 PM
How long is it possible to release a print job under “Ordered print job”?
It is possible to release a print job up to 8 hours after it has been sent. After 8 hours it will be deleted.
Tue, 26 Jul, 2016 at 2:02 PM
What will happen when I cancel a print job?
When a print job is canceled the reservation is deleted on the customer’s bank account. This means that no money will be withdrawn. ...
Tue, 26 Jul, 2016 at 2:03 PM
A user wants to print several documents, do they need to pay every time?
No, the user can add as many print jobs as they want to their print cart and they only have to pay once. The user can drag documents to the print cart...
Tue, 26 Jul, 2016 at 2:04 PM
A user wants to pay cash, what do I do?
The user can use the “order print” option and pay with cash at the reception. The staff can release the print when they have received the money for th...
Tue, 26 Jul, 2016 at 2:05 PM
The print job is not being printed, what should I do?
There can be several reasons a print job is not completed. These statuses can be used to narrow down the problem. You can see them in the admin panel unde...
Tue, 26 Jul, 2016 at 2:06 PM
There are pages missing from the print job, what should I do?
Ask the user to print the pages they are missing. Then, cancel the payment for those pages in the Admin Panel. Staff can also go with the customer and...
Tue, 26 Jul, 2016 at 2:07 PM
The file is too big to be printed, what should I do?
Princh can handle files up to 30 Mb. Is it very rare that documents are that large if it is not a professional print job. If you try and print a file ...
Tue, 26 Jul, 2016 at 2:08 PM